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Provide a Customer Management Solution across the whole bank to enable Metro to manage Client Relationships and Customer driven processes in a timely and efficient manner to support their desire to be 100% Customer satisfaction focussed
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Pipeline and Client relationship management for all Business Areas to enable Sales and Relationship Managers to manage their Clients more effectively in the Corporate Bank, Private/Wealth Bank and Retail Bank.
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Client Query Management enabling Client queries to be managed and resolved quickly and efficiently
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Safety Deposit Box management
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Setup a centre of Excellence within Metro to enable delivery and support of multiple Dynamics solutions
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Client on-boarding
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Regulated complaints management
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Account opening (in-branch and online)
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Contact Centre enablement (multi-channel)
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Service based marketing
